Terms and Conditions

Please read the following terms and conditions carefully before using this website. If you do not agree to these terms, do not use this site. By accessing, using or downloading materials from this website you agree to be bound by these terms.The information contained or referred to in this web site comes from a variety of sources and may not be accurate, complete, or up-to-date. This information is provided on an "as is" basis.

LEOPARD SYSTEMS PTY LTD (LEOPARD) makes no representations about the suitability of any of the information, contained in or referred to in this site, for any purpose. Leopard Systems assumes no responsibility for and disclaims all liability for any errors or omissions, warranties and conditions with regard to this website including all implied warranties and conditions or merchantability and fitness for a particular purpose, title and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusion may not apply.

In no event shall Leopard Systems be liable for any special, indirect or consequential damages whatsoever, resulting from the loss of use, data, or profits, either in an action of contract, negligence or other tortuous action arising out of or in connection with the use of performance of information available from this site.

Leopard Systems reserves the right to make changes or updates to these terms of use at any time without notice. You should visit the site periodically to review the most current terms governing your use of this site.

Trademarks: The trademarks, logos and icons shown on this website are the property of Leopard Systems or other third parties. Users are not permitted to use these logos and icons without the prior written consent of Leopard Systems or such third party which may own the logo / icon. "Leopard Systems" is a registered trademark of Leopard Systems Pty Ltd. All other company, product or service names referenced in this web site are used for identification purposes only and may be trademarks of their respective owners.

Timeframe: All Quotations are valid for 14 days. In the event that Leopard Systems does not receive notification of a customer’s acceptance of the quotation within that timeframe, the quotation will lapse and become null and void. Quotations that have lapsed must be requoted taking into account any changed circumstances.

Price and Product Availability: All quotations for products not commonly stocked or for new hardware orders are subject to availability and fluctuations in the Australian dollar against the US dollar. Leopard Systems reserve the right to modify quoted prices and products as necessary in conjunction with the customer as a result of such issues considered beyond our control.

Acceptance: Customers may accept a Quotation by signing and returning a copy of the quotation and/or providing a purchase order in response to the Quotation; constituting a confirmed order. Customers that provide a purchase order shall have agreed to these terms and conditions. No terms and conditions specified or pre-printed on a Customer purchase order or other form of acceptance shall add or modify the terms and conditions contained within this Quotation.

GST: Unless otherwise stated, all prices are quoted exclusive of ‘Goods and Services Tax’ (GST).

Leopard Finance Program: The Leopard Finance Program is a third party leasing arrangement available to customers and underwritten by Alleasing Pty Ltd. Leasing options and examples are provided as estimates only, are based on rate sheets provided by Alleasing Pty Ltd and are subject to change. Customers that wish to pursue third party leasing under this arrangement should do so in conjunction with their Leopard Systems Sales Representative and Alleasing directly. All liability under this arrangement resides directly with the Customer and Alleasing Pty Ltd, acting as the third party leasing provider.

Payment Terms: Customers that have applied and satisfied the Credit requirements of Leopard Systems must ensure payment in full of all invoices within thirty (30) days from date of invoice. Payment terms are subject to customers maintaining a credit status acceptable to Leopard Systems. Invoices for hardware products are issued upon shipment of goods to the customer. Invoices for services are invoiced at the beginning of providing such services and in accordance with agreed payment terms. Leopard Systems reserves the right to charge a late payment fee on the outstanding balance per month (for each or partial month), where any undisputed invoice remains unpaid beyond its due date. Customers will incur and be liable to pay collection fees incurred by Leopard Systems to effect settlement of any undisputed past due invoices beyond their credit terms.

Where it has been arranged, Leopard Systems will liaise with a Customer’s third party leasing company to facilitate payment of Customer orders by the leasing provider, however, the Customer remains primarily responsible and liable for complete and timely payment of all invoices issued to third party leasing providers. Shipping of hardware products to the customer will only occur where Leopard Systems has received confirmation and payment for such products under the agreement from the leasing company.

Refund Policy: In accordance with the Australian Trade Practices Act 1974, customers may seek a refund if goods are, or become faulty through no fault of their own, are not fit for the stated purpose or the purpose made known to our sales consultant, do not match the description or sample, or have defects that were not obvious or brought to their attention. Goods must be returned within seven (7) days of purchase with the original purchase invoice. Leopard Systems reserves the right to ask the customer to demonstrate that the problem with the goods was not their fault. As an alternative to a refund, customers can request for goods to be exchanged or repaired.

Returns Policy: Notwithstanding the above, Leopard Systems appreciate that under some circumstances a standard stock line product does not meet the purpose for which it was intended and may need to be returned. To this end, Leopard Systems agree to accept product returns of standard stock line goods within a seven (7) day period where goods have been returned to Leopard Systems in full resale condition (including instruction manuals and keys) along with a copy of the original purchase invoice. Damage to, markings and loss of the original packaging may deem the product unsaleable and in these circumstances the return claim will be denied. A refund or credit will be provided less 15% of the total product cost charged as a handling/re-stocking fee. There will be no refund for costs associated with postage or freight as part of original purchase or returns process. There is no entitlement to a refund simply because a customer changed their mind.

Postage & Handling: Upon receipt of payment Leopard Systems will endeavour to despatch goods within three (3) working days (dependant on stock availability). If an item is unavailable at the time of ordering you will be notified by one of our customer service representatives. Once the order is ready for despatch, Leopard Systems use Star Track Express to distribute goods nationally throughout Australia (and are not liable for any damage or loss of goods in transit).
Please note pick-up from our Melbourne or Sydney location is not available. Dependant on location, the standard ‘Road Express’ delivery service can take between 1-3 working days. If an order is urgent, customers may select a ‘Priority Air Freight’ service for an additional charge. A ‘Priority Air Freight’ service usually means next day delivery to most metropolitan cities nationally and can generally guarantee postage times of between 1-2 days depending on location. Please note this is in addition to Leopard Systems’ normal handling timeframe. Where possible, Leopard Systems will endeavour to despatch commonly held product/stock items for new hardware orders within three (3) working days of receiving a customer’s confirmed order. Despatch of new hardware orders and/or products not commonly stocked will be based on expected delivery estimates from the manufacturer. Under some circumstances, Leopard Systems may facilitate part shipments as stock becomes available.

Motorola Jurisdiction: Leopard Systems is permitted to sell and distribute Motorola products and accessories within Australia only. Any quotation for Motorola products is provided on the basis that the sale, distribution and end use of these products is for purposes within Australia.

Warranty: All new products are subject to twelve (12) months ‘Parts and Labor’ manufacturer’s warranty (unless otherwise specified). All ‘Out of Manufacturer Warranty’ repairs are subject to ninety (90) days warranty from date of delivery for defects not caused by accident or negligence (not including power supplies and cables). Postage and freight costs associated with the warranty process are the customers’ expense.