Leopard Systems on fleet management, mobile computing, real time data analytics

Leopard Systems’ Alex Koumaras recently sat down with Andrew Sill from Zebra Technologies to talk considerations for mobile fleets in this digital age. 

 

Video transcript

Andrew:

I’m here with Alex Koumaras from Leopard Systems and we’re taking a closer look at what we
need to consider in this new digital age when it comes to mobile computing. Alex thanks for
joining me.

Alex Koumaras:       

Thanks for having me, Andrew.

Andrew: 

That was the question Alex. What do we need to be considering?

Alex Koumaras:

Well, really, it’s about real-time data these days. That’s what we’re finding. So everything that
allows for the data that’s captured out in the field to be instantly up in the cloud, and to be
available for the business to analyse, is what it’s all about. And ultimately customer service is
what we’re all here for.

Andrew:

So what about machine-to-machine connectivity and the need to capture data and analyse data
and share data?

Alex Koumaras:

Yeah, absolutely. So some elements of data capture are user-driven and others are literally
captured automatically by the machines, out in the field. And that’s what we’re
experiencing at the moment, like an influx of data that’s being captured ongoing and synced up
into the cloud.

Andrew:

So let’s just focus on the work connectivity. What does that mean when we look at mobile
computing?

Alex Koumaras: 

Look, it’s to utilise whatever connections are possible within the device that you’ve selected. So
everything from cellular to WiFi, to Bluetooth, near field communication; being able to send that
information that you’ve either captured or are processing back to head office and then straight
back again, with an update or some other kind of workflow change that you require.

Andrew: 

When it comes to mobile computing devices nowadays, and taking into consideration the new
era that we’re in, what should businesses be looking for, from a functionality perspective?

Alex Koumaras:  

Look, categorically, they should be looking for something that doesn’t limit them in the future. So
when you think about the lifespan of these implementations, three to five years, I think you need
to have all of the options; cellular coms, WiFi, near-field communications, Bluetooth. These will
enable you to not only address your immediate needs, but also the future ones.

Andrew:

You have deployed thousands of mobile devices out there in the marketplace. What are the
general benefits that your customers are experiencing?

Alex Koumaras:  

Look, one of the major ones, it’s effectively an area that they don’t have to worry about all of a
sudden. So what we’re doing is taking the guesswork out of such a large fleet that can range into
the tens of thousands sometimes. So knowing full well that you’ve got a common image across
all of those (devices) and a version of hardware and whatever else, is definitely something that
customers benefit from and are able to actually see out a three to five year period.

Andrew: 

Tell me a bit about Leopard Systems.

Alex Koumaras:

We’re an enterprise mobility solution provider servicing the transport logistics, retail
and field service industries.

Andrew: 

Well, thanks Alex. You can find out more about Leopard Systems. Just visit them online at
www.leopardsystems.com.au. Thanks Alex.

Alex Koumaras:   

Thank you.

 

If you would like learn more about best practice enterprise mobility solutions for the transport and logistics industry, download our Transport Strategy Kit.

Delivery tracking systems for your ‘Santa success’

Santa has his own delivery tracking system

Since that jolly delivery guy, the elven operation and last-mile reindeer only exist in the minds of excited kids on Christmas eve — is it really possible to transport goods with less stress this Christmas without a delivery tracking system? As a mid-sized transport company, you know all too well that delivering freight at Christmas time, or any peak period, can be anything but magical. Between lost deliveries and unhappy customers, missed pick-ups and angry shippers, wasted time seeking important information and wasted money redelivering parcels and freight, it’s not easy or fun being at the logistics end of ‘Santa’. But there are delivery tracking systems out there that won’t cost a fortune and are easy to get started with.

In the lead-up to Christmas in Australia, over 75% of internet users prefer online shopping over traditional shopping(1). Consequently, consumer and service level demand for ‘in full, on time’ deliveries will sky rocket, again. Transport and logistics companies need to be ready, with supply chain visibility, to meet these requirements. In fact, the Australian transport and logistics sector is dominated by businesses who move freight with limited supply chain visibility; restricted by the high cost of complex IT systems(2). To improve business results, suitable generic IT solutions that help businesses monitor supply chain visibility and delivery events in real time, were recommended(2).

 

A delivery tracking system makes proof of delivery easy

JINGLE BELLS (& WHISTLES) NEEDED FOR DELIVERY TRACKING SYSTEMS?

With deliveries from online sales set to boom—yet, many delivery companies find it difficult to make major technology investments like courier tracking systems—a low-cost delivery tracking system makes commercial sense. These businesses could start with an easy-to-use, fast-to-deploy proof of delivery app that resolves the fundamental challenges of supply chain visibility.

Logically, delivery companies recruit non-permanent contractors and temp-hire drivers to cover busy peak periods like Christmas. But how do you keep track of outsourced freight runs and ensure your contract drivers perform your deliveries correctly? Is there a way to help your temp drivers reduce the error-prone manual handling of delivery transactions, and simplify how they document completed jobs? If you could track every driver’s pick-ups and deliveries in real time, and record every end-customer’s receiving signature, wouldn’t that delivery tracking system information, alone, help your company better monitor the work done, and know what work you are paying for? Better still, what if your company could enhance your ‘completed run’ supply chain visibility via the very smartphone devices your contract drivers already own? And, what if you could quickly launch this delivery tracking system in a couple of days, not months?

PROOF OF DELIVERY APP: A GIFT OUT OF THE BOX

Notably, the Starter account of Leopard Delivery Cloud™ by Leopard Systems includes a run management dashboard (Job Centre) and unlimited mobile-linked driver accounts, straight out of the box. In a nutshell, registered drivers can immediately begin to feed pick-up and delivery information back to the Job Centre via a proof of delivery app on their own smartphone/tablet or a company supplied device.

 

On the road with a delivery tracking system makes it easy for the driver to adhere to procedures

When all in sync, your drivers use the Leopard Delivery Cloud™ app at every pick-up and delivery point. They scan the freight’s barcode, and record the quantity of items and location. Most importantly, your drivers collect the customer’s sign-on-glass Proof of Delivery (POD) or pick-up signature, via their touchscreen, to instantly verify the transaction took place. Back at head-office, the Job Centre allows management to see all the information entered by the drivers in real time and throughout the day. Every night the Job Centre creates spreadsheet reports of your company’s daily run details and collected proof of delivery app information for account management purposes. You can also easily add or disable driver accounts from the Job Centre delivery tracking system.

PROOF IN THE ‘SUPPLY CHAIN VISIBILITY’ PUDDING

As is, Leopard Delivery Cloud™ Starter is a solid, low-cost supply chain visibility platform and proof of delivery app that’s quick to set up and straightforward to use. Starter tracks and records essential information for your freight deliveries and pick-ups, in real time. The seemingly simple requirement of POD or Proof of Pick Up, shouldn’t be underestimated in safeguarding your delivery service performance. In short, no-one is left in the dark about where an item is, or who’s responsible for it. What’s more, your drivers follow your company processes, which in turn, informs your performance and payroll obligations, plus promotes greater productivity.

The end result of a delivery tracking system - happy customer

The seemingly simple requirement of POD or Proof of Pick Up, shouldn’t be underestimated in safeguarding your delivery service performance. In short, no-one is left in the dark about where an item is, or who’s responsible for it. What’s more, your drivers follow your company processes, which in turn, informs your performance and payroll obligations, plus promotes greater productivity.

CELEBRATE THE SAVINGS

Leopard Delivery Cloud™ Starter, as a supply chain visibility platform, harnesses the unparalleled savings of ‘bring your own device’ (BYOD). When your contract drivers use a device they’re familiar with – you save on training costs, delivery tracking systems and hardware purchases. In addition, Leopard Delivery Cloud™ Starter offers an extremely low-cost entry point for a supply chain visibility and logistics platform. With affordable monthly pricing based on the number of drivers linked to your proof of delivery app Starter account, your company can grow and contract your driver numbers in a scalable cost-effective way. This pay-as-you-go service is backed by Leopard System’s email support when you require help; saving you time through better supply chain visibility, as well as avoiding major IT infrastructure, delivery tracking systems development and maintenance costs.

Scanning bar codes with delivery tracking system an app

SUCCEED LIKE SANTA

To successfully deliver your goods, minus the traditional Christmas delivery stress, simply request a Starter Registration Form by emailing register@leopardsystems.com.au. Complete and return the form, then you’ll receive your Starter account login. Your account includes your Job Centre, plus multiple smartphone access details for your delivery drivers to install Leopard Delivery Cloud™ on their iOS and Android devices. From there you can get started straight away with your delivery tracking system. Add jobs to your Job Centre. Link drivers to your awaiting jobs list. Your drivers can start delivering your Christmas parcels and freight immediately. Sound good? We hope you enjoy the supply chain visibility benefits of a proof of delivery app that you can set up today. Good luck with your deliveries and Merry Christmas! From all the team at Leopard Systems P.S. We also offer Leopard Delivery Cloud™ as a full-scale enterprise mobility solution. The Starter account can be expanded to an all-inclusive range of capabilities such as turn-by-turn GPS navigation for drivers, real-time GPS map locations of vehicles for head office, real-time job forwarding to drivers, push-to-talk audio communications, OHS & chain of responsibility checks, ERP integration, proof of condition or damage photos, and much more… If your company needs a supply chain visibility solution with more features and more functionality, talk to us today. —–

1. ‘Australia B2C E-commerce Report 2016’, Ecommerce Foundation, accessed 23 October 2017,

2. Elphick-Darling, R. et al. ‘Investigating the Potential Benefits of Enhanced End to End Supply Chain Visibility’, Austroads, Research Report AP-R538-17, accessed 23 October 2017.

Using enterprise mobility and data to drive better customer experience

DRIVING LOYALTY:
How can enterprise mobility systems & data
deliver a better customer experience strategy?

In the face of rising customer demands, ever-developing technologies and
copious data, keeping your customers loyal to your brand—by providing a
first-rate customer experience strategy—is key. But how?

A customer experience strategy that leverages enterprise mobility systems and data offers your company a powerful market differentiator; to cultivate satisfied, loyal customers.

Download our white paper on the new digital influences on your customer’s buying behaviour alongside best practice enterprise mobility features to help you maximise your customer experience strategy.