How To Securely Deploy & Manage 2000+ Mobile Devices Across Multiple Territories
With expanding operations in new locations and a growing need to enhance their enterprise mobility ‘best practice’ efforts including secure digital communications, rapid data access and reliable functionality, a robust and flexible mobility management solution was required.
The challenge: Letting go of legacy
Building on the previous year’s procurement and roll-out of 2000+ rugged Zebra TC70 mobile devices, running the Android operating system, the challenge for the retailer was how to successfully transition away from an archaic, increasingly cumbersome mobile device management (MDM) platform, that had become historically entwined in the organisation due to the company’s old legacy Windows Mobile devices.
This ageing MDM application was severely impairing operations. After persisting with the legacy platform for 12 months, the retailer consulted Leopard’s MDM specialists for advice and a strategy for the future. Unfortunately, the legacy MDM platform was limited in its functions and extremely vulnerable to security breaches.
Leopard Systems advised that the old mobility management application would not provide the best business outcomes for the retailer’s new Android devices.
To retain a competitive edge in the retail market, plus harness the speed and efficiencies of new technologies, the retailer decided to update and migrate their mobility management to LeopardCare Monitoring – to optimise their investment in new Android hardware.
Navigating the Next Generation
By choosing to upgrade to Android, it was Leopard’s role to help the retailer navigate the next-generation of enterprise mobility best practice, and transition the new Android devices to a robust and secure MDM mobility management solution in readiness for years of efficient operation and business growth.
Compared to the previous system, the new Android devices can be updated remotely in a seamless and systematic way, thus keeping a large fleet of mobile computers connected operationally, up to date with security patches, firmware releases and new features. Remotely updating many devices simultaneously was impossible on the retailer’s old system.
Likewise, Android continuously updates every quarter, so ensuring these updates are correctly installed on every device is important to achieve the best mobility results.
The ‘enterprise mobility best practice’ solution
To deliver enterprise mobility best practice for the retailer, Leopard Systems sought to future-proof their MDM management within a flexible, robust and effective system, implemented in four weeks.
Dedicated Leopard Systems personnel and our comprehensive LeopardCare Monitoring service unite to deliver the latest enterprise mobility best practice.
The retailer’s mobile device fleet was kept secure and fully operational via a hosted ‘paid connected device’ model, offsetting prohibitive licensing, server and human resources costs.
- Mobile security to keep company information secure and private by implementing correct measures for controlling access credentials, applying policies, preventing data leakage and eliminating virus attacks on networks, devices and apps.
- Cloud computing to affordably and rapidly store and retrieve company information, via various networked platforms and devices, from any Internet-enabled location for remote users.
- Monitored infrastructure to adjust for real-time network bandwidth consumption and prioritise network traffic, across different locations and multiple devices.
- Monitored fleet network to rapidly and effectively diagnose complex problems via remote real-time communications, and also to manage the mobility network effectively for superior coverage, up-time and visibility.
- Mobility management interface to connect services and manage devices easily; linking databases, transactions, deliveries, inventory and other business systems for enterprise mobility best practice compliance, compatibility and administration.
- Data analytics and reporting to understand and monitor device use in real time, as well as update and improve infrastructure and systems according to user experiences.
In essence, by setting up LeopardCare Monitoring for the retailer’s entire device fleet we achieved enterprise mobility best practices via a streamlined, fully monitored, cloud-based MDM solution.
LeopardCare Monitoring is a professionally managed service, powered by SOTI MobiControl, that delivers a robust enterprise mobility best practise tool for our clients.
For example, we can detect how many devices have been offline, how many are in use, what’s their battery status, is a battery expiring due to age, etc, then take proactive steps if we identify an issue, such as sending out a ready-to-work replacement device, loaded with the latest company solution, ready to replace a failing device.
Achieving best practice mobility results
With 1700 mobile devices currently up and running, and 300+ devices to connect in the next month or so, the retailer’s new mobile security and mobility management solution will support more than 50 retail stores and numerous distribution warehouses across Australia and New Zealand.
Importantly, new rugged Android devices with professional mobility management provides a future-proof mechanism for seamlessly updating devices in the field.
For example, the retailer can now easily and automatically upgrade each device to the latest operating system, because the network is well-equipped to handle the heavy load – i.e. a 1.5 GB file per device for up to 2000 devices simultaneously. This processing was out of the question on the former mobility management platform.
Lastly, the peace of mind and confidence that every device in the retailer’s fleet is connected and being monitored 24/7 cannot be underestimated. Circumventing a device issue quickly and effectively is vital to achieve efficient warehouse and store operations for optimal stock inventory management.