Learn About Enterprise Mobility Solutions
Deliver Services
You’re seeking an enterprise mobility solution to Deliver Services:
Efficiently
Increase the efficiency of delivering your service with an enterprise mobility solution that:
- Automatically dispatches customer jobs to your field service workers
- Prioritises service jobs in a streamlined way
- Provides turn-by-turn navigation instructions, plus best possible routing for field workers to reach service locations quickly and efficiently
- Rapidly communicates important job and customer data between your head office and your field workers
- Instantly processes customer data, onsite and in real time, via your backend system to reduce billing cycles, and eliminate unnecessary data entry and paperwork
- Enables reporting, visibility and tracking of your field staff, assets, driving routes, reporting, timesheets and more, via a web-based portal
Using Optimised Workflows
Optimise your service delivery workflows with an enterprise mobility solution that:
- Configures and optimises service schedules to your company’s unique workflow needs
- Sorts service jobs according to your specific business priorities
- Provides an end-to-end workflow process, i.e. where a service order is created, scheduled, responded to in-field and completed – all via one system
- Monitors important workflow parameters to gather data and create actionable reports, e.g. KPIs, QA and QC
Via A Productive Workforce
Enhance the productivity of your company’s service workforce with an enterprise mobility solution that:
- Makes service tasks easier and more effective by harnessing mobile technology
- Provides simple, configurable workflows for your field workers to follow quickly and accurately
- Runs on your employee’s chosen compatible mobile device, if applicable, and functions across iOS, Android and Windows platforms for user familiarity
- Provides access to workflows via enhanced on-screen touch-friendly keyboards, with portrait and landscape operation, to reduce input errors
With Excellent Customer Service
For amazing customer service, use an effective customer-centric enterprise mobility solution that:
- Keeps your customers informed of service progress and changes
- Enriches your customer’s experience of your company by meeting or exceeding their expectations
- Captures customer data—on the spot and in real time—for smooth efficient service transactions
- Provides on-the-job customer receipts via mobile printers
